Frequently Asked Questions

Products

Are your Stanley products genuine?

Absolutely. Every product sold at Tavirex is 100% authentic Stanley drinkware. We source directly and guarantee the quality and authenticity of every item.

What sizes and styles do you carry?

We stock a wide range of Stanley drinkware including the popular Quencher H2.0 FlowState Tumblers in 30 OZ and 40 OZ, slim bottles, wine sets, and exclusive limited edition collaborations with brands like LoveShackFancy, Barbie, and Messi. Check our full collection for the latest drops.

Do you restock sold-out items?

Limited edition and collaboration pieces are often one-time drops and may not be restocked. We recommend signing up for restock notifications on product pages so you never miss out.

Can I customise my tumbler?

Some products in our range support customisation. Look for the "Customise" label on eligible product pages.

Shipping

Where do you ship to?

We ship across the UK and internationally. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How long will my order take to arrive?

UK orders typically arrive within 3–5 business days. International delivery times vary by location. You'll receive a tracking link once your order has been dispatched.

Do you offer free shipping?

Free shipping thresholds and promotions are updated regularly. Check our homepage or sign up to our newsletter for the latest offers.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please note that limited edition and non-returnable items (marked on the product page) are not eligible for return.

How do I start a return?

Contact our support team at harrisfazy544@gmail.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Customer Support

How can I get in touch?

You can reach us by email at harrisfazy544@gmail.com or by phone at 07415 587260. Our team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT).

How quickly will you respond?

We aim to respond to all enquiries within 24–48 business hours.

I have a problem with my order — what should I do?

We're sorry to hear that! Please contact us as soon as possible with your order number and a description of the issue. We'll do our best to make it right.