Privacy policy

Privacy Policy

Last Updated: July 1, 2026

At Tavirex (accessible from tavirex.myshopify.com), we respect your privacy and are committed to protecting the personal data of our customers and store visitors. This Privacy Policy outlines how we collect, use, process, and disclose your personal information when you visit or make a purchase from our store.

For the purposes of applicable data protection laws (including the UK GDPR), Tavirex is the "Data Controller" of your personal information.

1. Personal Information We Collect

When you visit or interact with Tavirex, we collect certain categories of information necessary to handle your orders and optimize your browsing experience. This includes:

  • Order & Customer Account Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (processed securely through encrypted payment gateways like Shopify Payments, credit/debit card issuers, or PayPal), email address, and phone number.

  • Device & Browsing Information: When you access our storefront, we automatically collect specific data about your device, including your IP address, browser type, time zone, reference/exit pages, and how you interact with the site (e.g., items viewed or added to cart).

  • Support & Communications Data: If you contact our customer support team via email, telephone, or our contact forms, we collect your contact details and the contents of your messages to resolve your query.

2. How We Use Your Personal Information

We use your data strictly to provide a premium, seamless retail experience based on distinct lawful processing bases:

  • Contractual Necessity: To fulfill orders placed through the site, including processing payment info, arranging delivery tracking, providing invoices, and sending order/shipping updates.

  • Legitimate Interests: To screen our orders for potential risk or fraud, and to optimize, test, and improve our store layout and product recommendations.

  • Explicit Consent: If you explicitly opt-in to our newsletter or clear marketing checkboxes (never pre-selected), we use your data to send you promotional updates about new drinkware arrivals and exclusive discount offers. You can opt-out at any moment.

3. Sharing Your Personal Information

We do not sell your personal data. We only share your data with trusted third-party service providers ("Data Processors") necessary to fulfill our business operations:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify handles your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).

  • Fulfillment Partners & Couriers: Your name, phone number, and physical address are shared with postal services (such as Royal Mail, DPD, or Evri) strictly to safely deliver your purchases.

  • Analytics & Performance Tools: We utilize tools like Google Analytics to understand how visitors navigate Tavirex. These tools only activate if you accept our non-essential cookie permissions.

4. Cookies and Tracking Technologies

Tavirex uses cookies, pixels, and similar tracking technologies to store your shopping cart preferences, secure your customer portal login, and evaluate site metrics.

  • Essential Cookies: Required for core operations (e.g., keeping items in your cart as you navigate pages).

  • Non-Essential Cookies: Analytics or marketing tracking tags only deploy after you give explicit consent via our cookie banner. Our cookie banner provides a fair, prominent choice to "Accept All" or "Reject All" non-essential cookies.

5. Data Minimization and Retention

In compliance with data minimization principles, we only retain your personal data for as long as necessary to complete the purposes outlined in this policy (such as fulfilling orders, maintaining active customer profiles, or resolving statutory tax and accounting obligations). Inactive customer data that does not involve legal holding parameters is routinely cleaned and purged.

6. Your Rights Under UK GDPR

If you are a resident of the United Kingdom or the European Economic Area (EEA), you possess specific privacy rights over your data:

  • The Right to Access: You can request a copy of the personal information we hold about you.

  • The Right to Rectification: You can request that we update or correct inaccurate or incomplete data.

  • The Right to Erasure ("Right to be Forgotten"): You can ask us to permanently delete your personal information from our active systems.

  • The Right to Data Portability: You can request that we transfer your structured data directly to another service provider.

To exercise any of these rights, please contact our support desk directly at harrisfazy544@gmail.com. We process all verified Data Subject Requests within 30 days without fee.

Contact Us

If you have any questions about our privacy infrastructure, wish to register a complaint, or want to modify your data settings, please connect with us via the following methods:

  • Trading Name: Tavirex

  • Corporate Address: 37 Quaker Street, London, E1 6ST, United Kingdom

  • Support Email: harrisfazy544@gmail.com

  • Telephone Contact: 07415587260

  • Store URL: tavirex.myshopify.com