Refund policy

Return and Refund Policy

Last Updated: July 1, 2026

At Tavirex (tavirex.myshopify.com), we take pride in offering high-quality drinkware, lifestyle bottles, and accessories. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help with a straightforward, transparent, and fair return process.

Our policy complies fully with United Kingdom consumer protection regulations.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange. We highly recommend inspecting your package immediately upon arrival.

2. Eligibility Criteria for Returns

To qualify for a full refund, items must be returned in a resalable condition. This means your item must fulfill the following parameters:

  • The item must be unused, unwashed, and in the same pristine condition that you received it.

  • It must be enclosed in its original manufacturer packaging (including all retail boxes, internal protective wrapping, and tags intact).

  • For health, hygiene, and safety reasons involving reusable drinkware (such as tumblers, slim bottles, and flip straw caps), products that show signs of liquid usage, washing, or modification cannot be accepted.

3. Our Customer Commitments

  • Free Return Shipping: Tavirex provides complimentary prepaid shipping labels for all valid returns. There are zero postage costs incurred by the customer.

  • No Restocking Fees: We do not charge processing, handling, or restocking fees on any returns.

  • No Final Sale Restrictions: Every item sold on our store—including promotional items, clearance items, and items purchased during holiday sales events—is fully eligible for returns within the 30-day window.

4. How to Initiate a Return

To begin your return process, please follow these standardized steps:

  1. Send an email to our dedicated support team at harrisfazy544@gmail.com with your order number (e.g., #TAV1001) and the specific item(s) you wish to return.

  2. Our customer support team will review your request and issue a prepaid digital shipping label via email within 24–48 business hours.

  3. Print the prepaid shipping label and securely affix it to your return package. Ensure the item is packed safely to prevent structural damage during transit.

  4. Drop off the package at the courier location designated on your prepaid label.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item arrives defective, structurally damaged, or if you received the incorrect product variant, contact us immediately at harrisfazy544@gmail.com. In your email, please provide clear photographic evidence of the damage or mistake. We will fast-track a free replacement order or issue an immediate refund based on your preference.

6. The Refund Process

Once your return delivery is received and scanned at our facility, it will undergo a standard quality assessment inspection. We will send you an automated email notifying you that we have received your returned item and confirming whether the refund has been approved.

Upon approval, your refund will be automatically processed, and a credit will be applied directly to your original method of payment (Credit/Debit Card, PayPal, or Shopify Payments).

  • Processing Timelines: Most banks and credit card companies take approximately 5 to 10 business days to officially post the credit to your account balance after we initiate the transaction.

7. Late or Missing Refunds

If you have received an approval confirmation email from Tavirex but have not yet seen the funds in your account, please follow these steps:

  • Double-check your bank account or credit card statement thoroughly.

  • Contact your financial institution or credit card issuer; it often takes a few days of processing time before a refund is officially visible.

  • If you have done all of this and still have not received your refund, please reach out to us at harrisfazy544@gmail.com for assistance.

Contact & Operational Information

For any queries, requests, or questions regarding this Return and Refund Policy, please connect directly with our store operations using the verified credentials listed below:

  • Trading Name: Tavirex

  • Corporate Address: 37 Quaker Street, London, E1 6ST, United Kingdom

  • Support Email: harrisfazy544@gmail.com

  • Telephone Contact: 07415587260

  • Online Platform: tavirex.myshopify.com